1. Our Commitment

District Print is committed to providing an excellent service. If something goes wrong, we want to hear about it and put it right. We take all complaints seriously and aim to resolve them promptly and fairly.

2. How to Complain

You can contact us by:

• Email: complaints@districtprint.co.uk
• Post: Complaints Department, District Print, [Address]

Please include your order number (if applicable), a description of the issue, and your preferred resolution.

3. Our Process

• Acknowledgement: We will acknowledge your complaint within 2 business days.
• Investigation: We will investigate and aim to resolve within 10 business days.
• Resolution: We will contact you with our findings and proposed resolution.
• Escalation: If you are not satisfied, you may escalate to a senior manager.

4. Alternative Dispute Resolution (ADR)

In accordance with the ADR Directive, if we cannot resolve your complaint internally, you may be able to use an ADR scheme. The European Commission's Online Dispute Resolution platform is not applicable post-Brexit, but you can contact the relevant UK ADR body or Citizens Advice for guidance.

5. Regulatory Bodies

You also have the right to contact Trading Standards through Citizens Advice.

Last updated: [Date]